Technical Support

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Responsibilities

  • Understanding the needs of the company clients
  • Help the on-boarding support team
  • Maintain relationship with clients, daily support, assisting on-boarding support for implementation
  • Attract potential customers by answering product and service questions; suggesting information about products and services
  • Maintain customer records by updating account information
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Prepare product or service reports by collecting and analyzing customer information